Your privacy matters to us. This Privacy Policy explains exactly what personal data luck96 collects, why we collect it, how we use and protect it, and what rights you have over your own information. Please read this document carefully before using our platform.
Key Principles
Six core principles that guide our approach to data privacy. These are a plain-English summary — the full legally binding text follows below.
All personal data stored by luck96 is protected using industry-standard encryption and access controls. We apply technical and organisational security measures proportionate to the sensitivity of the data we hold.
We collect only the data that is genuinely necessary for account management, identity verification, regulatory compliance and service delivery. We do not collect data speculatively or for purposes unrelated to your use of the platform.
luck96 does not sell, rent or trade your personal data to third parties for commercial purposes. Where data is shared with third parties — such as payment processors or KYC providers — it is done solely to deliver our services to you.
You have meaningful rights over your personal data — including the right to access, correct, restrict and in some cases delete the data we hold about you. These rights are described in detail in Section 8 of this policy.
We tell you upfront what data we collect, who we share it with, how long we keep it and why. There are no hidden data practices on the luck96 platform. If we change how we handle your data, we will notify you before the change takes effect.
We understand the context of Pakistani users — from Karachi to Lahore, Islamabad to Peshawar. Our data practices are designed with awareness of local norms and expectations around privacy, while operating under our licensing jurisdiction's regulatory requirements.
This Privacy Policy ("Policy") is issued by luck96 ("we", "us", "our", "the Platform") and applies to all personal data collected from individuals ("you", "User", "Player") who visit, register on or otherwise interact with the website located at https://luck96.cam and any associated mobile or application interfaces operated by us.
luck96 is committed to handling your personal data responsibly, transparently and in compliance with applicable data protection legislation in our licensing jurisdiction. This Policy explains what personal data we collect, the purposes for which we process it, the legal grounds on which we rely, the parties with whom we may share it, and the rights available to you as a data subject.
By registering an account, making a deposit or otherwise using the luck96 platform, you acknowledge that you have read and understood this Policy. This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gambling policy, both of which are incorporated by reference.
For the purposes of this Policy, the following terms have the meanings set out below:
The categories of personal data that luck96 collects and processes are set out in the table below. We collect only what is necessary for the stated purposes and do not retain data beyond the periods described in Section 10.
| Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality | Account registration; KYC / age verification |
| Contact Data | Email address, phone number, residential address | Account management; support communications; regulatory correspondence |
| Verification Documents | Government-issued photo ID, proof of address, payment method proof | KYC compliance; fraud prevention; AML obligations |
| Financial Data | Deposit / withdrawal history, transaction amounts (PKR / Rs or other currency), payment method references | Transaction processing; AML monitoring; responsible gambling checks |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Platform security; fraud detection; service optimisation |
| Usage Data | Games played, bets placed, session duration, pages visited, feature interactions | Service personalisation; responsible gambling monitoring; product improvement |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Customer support; dispute resolution; quality assurance |
| Marketing Preferences | Opt-in / opt-out status for promotional communications | Delivering promotional offers where consent has been given |
We do not intentionally collect Special Category Data. If you voluntarily disclose health-related information — for example, when requesting self-exclusion on responsible gambling grounds — that information will be processed solely for the purpose for which you disclosed it and will not be used for any other purpose.
luck96 collects personal data through the following means:
We process your personal data for the following specific purposes:
For each category of processing described in Section 5, we rely on one or more of the following legal bases:
luck96 does not sell, rent or trade your personal data. We share data only in the following defined circumstances, and only to the extent necessary for the stated purpose:
No Third-Party Marketing: We do not share your personal data with third parties for their own direct marketing purposes. Any promotional communications you receive in connection with luck96 originate from luck96 directly, and only where you have opted in.
Subject to applicable law and certain conditions, you have the following rights in relation to the personal data luck96 holds about you. To exercise any of these rights, contact us at [email protected].
You may request a copy of the personal data we hold about you, together with information about how and why we process it. We will respond within 30 days of a valid request.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
In certain circumstances — for example, where data is no longer necessary for the purpose it was collected — you may request deletion of your personal data. This right is subject to our legal retention obligations.
You may request that we restrict processing of your data in certain circumstances, such as while the accuracy of data is being contested or a legitimate-interests objection is being assessed.
Where processing is based on your consent or contractual necessity and carried out by automated means, you may request a machine-readable copy of your data to transfer to another service provider.
You may object to processing based on legitimate interests at any time. You also have an unconditional right to object to processing for direct marketing purposes, which will be honoured immediately.
Where processing is based on your consent, you may withdraw that consent at any time via your account settings or by contacting support. Withdrawal does not affect the lawfulness of prior processing.
If you believe your data has been mishandled, you have the right to lodge a complaint with the relevant supervisory authority in our licensing jurisdiction. Contact us first and we will endeavour to resolve your concern.
luck96 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit our website. They allow us to recognise your browser, maintain your session state and gather analytical data about how the Platform is used.
We use the following categories of cookies:
You can manage cookie preferences through your browser settings at any time. Disabling certain categories of cookies may affect the functionality of the Platform. Strictly necessary cookies cannot be disabled as they are essential for the Platform to operate.
luck96 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention principles apply:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where anonymisation is applied, the resulting data no longer constitutes personal data and may be retained for statistical purposes indefinitely.
luck96 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include:
Your Responsibility: While we invest significantly in platform security, you are also responsible for protecting your own account. Use a strong, unique password for your luck96 account, enable two-factor authentication where available, and never share your credentials with any third party. If you suspect your account has been compromised, contact [email protected] immediately.
No data transmission over the internet or electronic storage system is completely secure. While we take our security obligations seriously, we cannot guarantee the absolute security of data transmitted to or from the Platform.
The luck96 Platform is strictly for adults aged 18 years or older — or the higher minimum age required by the operator's license jurisdiction. We do not knowingly collect or process personal data from individuals under the applicable minimum age.
Where we discover or have reasonable grounds to suspect that personal data has been collected from a minor, we will immediately suspend the relevant account, void any transactions and delete or irreversibly anonymise the data concerned, subject to any overriding legal obligation to retain it.
If you believe that a minor has accessed the Platform or provided personal data to us, please notify us immediately at [email protected].
Due to the international nature of our operations and the global footprint of our third-party service providers — including KYC providers, payment processors and cloud infrastructure partners — your personal data may be transferred to and processed in countries outside the jurisdiction in which you are located, including countries that may not have data protection laws equivalent to those in our licensing jurisdiction.
Where such transfers occur, luck96 takes appropriate steps to ensure that adequate protections are in place. These may include contractual data transfer mechanisms, standard contractual clauses or reliance on recognised transfer adequacy frameworks as applicable.
By registering an account and using the luck96 Platform, you acknowledge that your personal data may be transferred internationally in the manner described above.
luck96 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, changes to the categories of data we collect, the purposes for which we process it or the third parties with whom we share it — we will provide reasonable advance notice via a prominent notice on the Platform or by email to your registered address, no less than fourteen (14) days before the changes take effect.
The date at the top of this page reflects when the current version was last updated. We encourage you to review this Policy periodically. Your continued use of the Platform after any amended Policy takes effect constitutes acceptance of the revised terms.
If you have any questions about this Privacy Policy, wish to exercise any of your data subject rights, or have a concern about how luck96 has handled your personal data, please contact our support team. We aim to acknowledge all data-related enquiries within 48 hours and to provide a substantive response within 30 days.
Data Enquiries: [email protected]
Note: This email address is provided as plain text only. Please copy it manually into your email client. luck96 does not use clickable mailto links on this Platform.
If you are not satisfied with our response to a data-related complaint, you have the right to escalate the matter to the relevant supervisory authority in our licensing jurisdiction. Details of the applicable supervisory body are available on request from our support team.
Explore More
Read our full Terms & Conditions for complete account rules, or visit our FAQ for quick answers. Our Responsible Gambling page explains the tools available to help you stay in control. Adults 18+ only.
18+ Only · Play Responsibly · Local laws may restrict gambling