Gambling is entertainment — and at luck96 we want it to stay that way. Our responsible gambling framework gives every player the tools, information and support they need to stay in control, whether you are following Pakistan cricket, tracking PSL markets or spinning the reels.
Our Commitment
At luck96, responsible gambling is not a footnote — it is a core part of how we operate. We recognise that for a small number of players, gambling can shift from being a leisure activity into something that causes real harm. Our job is to make sure every player has access to the tools and information they need before that happens.
Whether you are placing a bet on a T20 clash in Lahore, following a PSL final or enjoying live casino games, the experience should feel controlled, enjoyable and within your personal limits. luck96 does not want your money if gambling is hurting you — that is not the kind of platform we are building.
We provide a comprehensive set of responsible gambling tools — deposit limits, loss limits, session time controls, reality checks, cooling-off periods and full self-exclusion — all accessible directly from your account settings. We also monitor gameplay patterns so that our team can reach out if something does not look right.
This page explains every tool available to you, the warning signs you should be aware of, and the support resources you can turn to if gambling is having a negative impact on your life. Please read it carefully and share it with anyone you think may need it.
How to Access Your Responsible Gambling Tools
Core Principles
Everything luck96 does around responsible gambling is built on these six commitments. They guide our product decisions, our support team and our approach to every player interaction.
Every feature on luck96 is designed with player safety as a non-negotiable baseline. Responsible gambling tools are never hidden behind support tickets — they are right there in your account, one click away, available around the clock.
We show you exactly what you have spent, what you have won and what you have lost — in PKR or your preferred currency — so that you always have a clear, honest picture of your gambling activity. No hidden figures, no obscured data.
From daily deposit limits of PKR 500 to monthly loss ceilings and session time caps, you decide the boundaries. Our tools enforce them automatically — no willpower required. Tightening your limits takes effect instantly; loosening them takes longer by design.
If you need a complete break, our self-exclusion tool locks your account for a period you choose — from 30 days to permanent exclusion. During exclusion, your account cannot be used to gamble, and you will not receive any promotional communications from us.
All players must pass mandatory identity and age verification before they can make a deposit or place a bet. We use KYC checks to confirm that every active account belongs to an adult aged 18 or above — or the higher minimum required by our licensing jurisdiction.
Our customer support team receives specific training on recognising the signs of problem gambling and responding with empathy. If you reach out for help, you will be heard — not redirected or dismissed. Support is available in English and Urdu.
Player Tools
These tools are built into your luck96 account. You do not need to contact support to use them — access them directly from your account settings at any time.
Set a maximum amount you can deposit per day, week or month. Once your limit is reached, no further deposits are accepted until the period resets. You can reduce your limit instantly; increasing it requires a mandatory 24-hour waiting period.
Instant ReductionCap the total amount you can lose over a daily, weekly or monthly period. If your net losses reach your chosen ceiling, your account is automatically restricted from further wagering until the limit period renews.
Auto-EnforcedDefine how long a single gambling session can last. When your session reaches the time you set, you will be notified and, if you choose, automatically logged out. A great tool for managing time spent on evening cricket betting sessions.
Auto Logout OptionReceive periodic pop-up reminders showing how long you have been playing and how much you have spent or won during that session. Reality checks interrupt the flow of play and give you a moment to reassess whether you want to continue.
Customisable IntervalsTake a short, structured break of 24 hours, 48 hours, 7 days or 30 days. During a cooling-off period your account is restricted from gambling activity. Unlike self-exclusion, cooling-off periods automatically expire at the end of the chosen duration.
Short-Term BreakFor a more serious break, self-exclusion locks your account for a minimum of 30 days, up to 5 years or permanently. During exclusion you cannot gamble, make deposits or receive promotional communications. Contact support to request reinstatement after the exclusion period ends.
Permanent Option AvailableWarning Signs
Problem gambling does not always look obvious — it can develop gradually over time. The following are recognised warning signs. If several of these apply to you or someone you know, it may be time to use one of our tools or seek external support.
Chasing losses: Continuing to gamble — or gambling with larger amounts — in order to recover money that has already been lost, rather than accepting the loss and stopping.
Gambling beyond your means: Spending money that was intended for essential expenses — rent, utility bills, groceries, school fees — on gambling activity.
Concealment from family: Hiding gambling activity, losses or account balances from family members or close friends, or lying about the amount of time spent gambling.
Inability to stop: Repeatedly attempting to reduce or stop gambling but finding it impossible, even when you genuinely want to.
Emotional dependency: Using gambling as a way to escape stress, anxiety, loneliness or depression — or feeling restless, irritable or anxious when not gambling.
Borrowing to gamble: Taking loans, borrowing from family, or using credit to fund gambling activity, especially when you have existing gambling debts.
Self-Assessment
This is not a clinical diagnostic tool, but reflecting honestly on these questions can be a useful first step. If you answer "yes" to two or more, we strongly encourage you to speak with a support professional.
Have you ever gambled with money you needed for essential living expenses?
Have you tried to stop or cut back on gambling but found it difficult to follow through?
Do you find yourself thinking about gambling when you are doing something else?
Have arguments about money or gambling affected your relationships with family or friends?
Have you borrowed money or sold possessions in order to fund gambling?
Do you feel the need to gamble with larger and larger amounts to feel the same level of excitement?
Have you ever felt depressed, anxious or hopeless because of gambling losses?
Have you tried to hide your gambling activity from the people around you?
External Help
If gambling is causing harm to you or someone close to you, professional support is available. The organisations below provide guidance, counselling and helpline services. These are text-only references — please search for their current contact details independently.
An international fellowship for people with gambling problems. Meetings follow a peer-support model and are available in many countries. Search for your nearest chapter online.
A leading provider of information, advice and support for anyone affected by gambling-related harm. Operates a helpline and online chat service. Available internationally.
An independent charity promoting responsible gambling and providing free support services to those affected. Offers self-help tools and professional referral pathways.
Our own support team is available to help you activate any responsible gambling tool or to discuss your situation confidentially. Reach us at [email protected] — plain text, not a clickable link.
Stay in Control
Use our built-in tools to keep your gambling enjoyable and within your limits. Review our full Terms & Conditions and FAQ for more details on how luck96 works. Adults 18+ only.
18+ Only · Play Responsibly · Local laws may restrict gambling